The Chief of Staff of the Prime Minister Arayik Harutyunyan and his deputies reported on the sectoral activities carried out in the reporting year, according to the divisions of the staff. In particular, information was presented on the projects received by the divisions, conclusions drawn, observations submitted and accepted, letters received and sent, control over the implementation of the given instructions, issues discussed and decisions made in the ministerial committees, draft decisions of the government. Details were presented on the digitization of the written voting process, staffing, document circulation.

The Prime Minister was also informed about the application examination process. It was noted that a new format of information on the number of applications received from citizens and the results of their consideration was developed and provided to the bodies of the state administration system on a monthly basis. It was emphasized that statistical data in the new format are obtained and summarized on monthly basis.

The programs to be implemented were also presented to Nikol Pashinyan, which are about the creation and implementation of reports and statistics containing information on the results of the applications received from citizens, ensuring the mandatory availability of the "Hotline" function in the superior state body, and the implementation of the "citizen-feedback" system, consideration and satisfaction of applications received from citizens.

Prime Minister Pashinyan inquired from the officials whether there are statistics on how many of the issues raised in the applications are resolved, or what percentage of the applicants are satisfied with the results of their applications. "In 2023, 9,615 people applied, that means there are 9,615 issues. How many of them were solved and how many remained unsolved?" asked the Prime Minister.

In response, it was reported that the statistics are obtained through several sources, in this case from other departments. "The problem solver is not the Prime Minister's staff as such, the decision is made in a specific competent state body. We either redirect or clarify the complaint we receive, trying to understand the other side's point of view as well. By establishing control over our forwarded applications, we then get statistics on the results, and thereby understand how many of the forwarded applications were resolved or not," said Hamlet Nazaryan, the Head of the Department of the Prime Minister's Staff for Consideration of Applications, Monitoring and Evaluation of Citizens' Feedback, adding that most of the received applications were satisfied.

The Prime Minister noted that the issue here has two sides, the first is that the process of working with applications should be effective. "But it should also be noted that in the end, citizens' applications contain enormous information about what is happening in the country. And that information, in fact, has great value," Nikol Pashinyan noted.

Next, it was reported on the processes aimed at the organization of foreign political events with the participation of the Prime Minister, the works aimed at conducting a unified policy in the field of foreign affairs.

Refarding the 5th National Action Plan of "Open Government Partnership" 2022-2024, it was presented that within the framework of strategic communication and participatory management reforms, a needs assessment and large-scale research was carried out, an institutional management model of strategic communication and participatory management was developed.

In the reporting year, the organization of events dedicated to the 120th anniversary of Aram Khachatryan, the 100th anniversary of Sergey Parajanov, the organization of the 8th Pan-Armenian Games, and the European Weightlifting Championship were also carried out. The process of organizing events dedicated to the 100th anniversary of Charles Aznavour is underway.